Terms & Conditions
Last Updated: [12/11/2025]
Welcome to chimneybrothersco.com, operated by Chimney Brothers Co (“we,” “our,” “us”).
By accessing our website, submitting a service request, or scheduling an appointment, you agree to the following Terms & Conditions.
Please read this document carefully.
1. Services Provided
Chimney Brothers Co offers:
- Chimney cleaning & sweeping
- Chimney inspections
- Chimney repairs
- Chimney rebuilds
- Chimney cap installation
- Waterproofing & leak repair
- Fireplace-related services
All services are performed by trained and certified technicians or approved service partners.
2. Estimates & Pricing
- All estimates are free unless stated otherwise.
- Estimates provided online, by phone, or in person are based on the information you provide.
- Final pricing may vary after an on-site inspection if additional issues or repairs are identified.
- We reserve the right to adjust pricing due to labor, material, or safety requirements.
No work is performed without customer approval.
3. Appointment Scheduling
When booking a service appointment, you agree that:
- You will provide accurate contact and property information.
- You will be available during the scheduled service window.
- If the technician arrives and cannot access the property, a trip fee may apply.
- Emergency or same-day appointments may include additional charges.
4. Cancellations & Rescheduling
You may cancel or reschedule by contacting us directly.
- Cancellations should be made at least 12 hours in advance.
- Same-day cancellations or no-shows may result in a service call fee.
We reserve the right to reschedule due to weather, safety concerns, or technician availability.
5. Customer Responsibilities
By using our services, you agree to:
- Provide safe access to the property, roof, and chimney.
- Ensure pets and children remain at a safe distance from the work area.
- Notify us of any hazards (loose roofs, unstable structures, etc.).
We are not responsible for delays caused by incomplete access or unsafe conditions.
6. Warranty & Guarantee
- Workmanship warranties vary by service type and will be specified at the time of service.
- Warranties do not apply to damage caused by weather, misuse, lack of maintenance, or structural issues beyond the scope of work.
- Any warranty claims require an inspection by a Chimney Brothers Co technician.
7. Limitation of Liability
To the fullest extent permitted by law:
- Chimney Brothers Co is not liable for indirect, incidental, or consequential damages.
- We are not responsible for pre-existing structural issues, hidden chimney damage, or conditions discovered after service begins.
- We do not guarantee prevention of future chimney issues, as chimneys require ongoing maintenance.
Your use of our services is at your own risk.
8. Website Use
By using our website, you agree to:
- Not attempt to hack, disrupt, or misuse the website.
- Not submit false information or fraudulent service requests.
- Use the website for lawful purposes only.
We may restrict access if suspicious or harmful activity is detected.
9. Payment Terms
- Payment is due upon completion of service unless otherwise agreed.
- Accepted payment methods may include cash, credit/debit card, bank transfer, or digital invoice.
- Unpaid balances may be sent to collections.
10. Third-Party Links & Tools
Our website may include links to external websites or third-party tools.
We are not responsible for:
- Their actions
- Their content
- Their privacy practices
Use them at your own discretion.
11. Changes to Terms
We reserve the right to update these Terms & Conditions at any time.
Changes will be posted on this page with an updated “Last Updated” date.
Continued use of our website or services indicates acceptance of the updated Terms.
12. Contact Information
For questions about these Terms & Conditions, contact us:
Chimney Brothers Co
Email: chimneybrothersco@gmail.com
Phone: (645) 224-9996
Website: chimneybrothersco.com
