Last updated: August 27, 2026
Effective date: August 27, 2026
At Chimney Brothers Co ("we," "our," "us"), your privacy matters to us. This policy explains what we collect when you visit chimneybrothersco.com, contact us, or use our chimney and fireplace services: what we do with it, who else sees it, how long we keep it, and how to have it removed.
We have written it to describe what this website actually does, in plain English, rather than to cover every possibility. If something here does not match what you see on the site, tell us at chimneybrothersco@gmail.com and we will correct it.
Our forms are not identical from page to page. Depending on which form you use, we ask for some or all of the following:
Nothing beyond the fields marked required has to be filled in. If you call or text us instead of using a form, we have whatever you choose to tell us.
Two different things happen here, and it is worth separating them.
While you are simply reading pages, our own systems record nothing about you. The pages are files served straight from our host, Cloudflare. Cloudflare receives your IP address and the ordinary details every browser sends with every request. This is true of any website, and handles them under its own privacy policy. We do not keep a page-by-page server log of visitors, and nothing in the list below is recorded on an ordinary page view.
When you contact us, that is, when you submit a form, or when you tap a phone number in the circumstances described in section 1D, our server assembles and keeps the following:
We set one cookie of our own, named cbc_v, on chimneybrothersco.com, with a copy in your browser's local storage. It lasts 90 days from your last visit, it is only sent to our own site, and on a secure connection it is marked secure. It holds:
The cookie is the master copy, and the copy in local storage is the fuller one: the list of pages you have read and the first-visit referring address live only there. Local storage is never read unless the cookie exists, and it is erased the next time you open the site if the cookie is gone or could not be written. That means clearing cookies for this site erases this record: it is not brought back from anywhere, and a fresh, empty one starts on your next visit.
What clearing cookies does not do is erase anything already sent to us. If you have contacted us, we hold a copy of what was sent at that moment; to have that removed, see section 10.
When you contact us, this whole record is sent to us along with your message. Our notification email does not display it; it reaches our systems with the rest of the submission. It is a first-party record: it lives on our own domain, and we do not hand it to advertisers.
Tapping a phone number on this site does two different things, and which ones apply depends on how you got here.
For every visitor, the tap is reported to Google as a website event, including which button you tapped (header, hero, sticky bar, pop-up, footer or mobile menu), the page you were on, and the number shown on that button. It is also counted as a conversion in our Google Ads account, and our own cbc_v record adds 1 to its count of taps.
If you arrived from one of our Google ads, the number on the page has been swapped for a Google forwarding number (see section 5), and in that case tapping it also sends us an alert immediately, before you have spoken to anyone. That alert goes to our inbox and to our customer-management system, and it contains everything described in sections B and C above: the page you were on, which button you tapped, your approximate area, your IP address, your network, your device, how long you had been on the page, and your visit history, even though you never typed your name and never pressed a submit button.
If you did not arrive from a Google ad, no alert is sent and nothing reaches our server; only the Google event and the counter in your own browser happen.
In neither case does the alert include your own phone number. We learn that when the call comes through and your number shows on our phone.
We use it to:
We do not sell your information for money, we do not sell or trade leads, and we do not pass your details to marketing lists or to other companies looking for customers. Some state privacy laws define "sale" or "sharing" broadly enough to cover the advertising cookies described in section 4; section 8 tells you how to switch those off. We do share your information with the small number of services that run our website, deliver our email, hold our customer records and measure our advertising, listed by name below.
Each of these companies handles what it receives under its own terms and privacy policy. We are not able to control what they do with it beyond the service they provide to us.
Besides our own cbc_v cookie, this site loads Google's tag script (from googletagmanager.com) on every page. Through it we run:
Through those tags, Google is told when you start typing in a form, when you submit one, when a form succeeds, when you tap a phone number (including which button and the number on it), and when you reach a "thank you" page.
These work together: our own first-party cookie and Google's advertising cookies are read alongside each other so that a form submission or a call can be matched back to the ad or search that brought you here.
Third-party vendors, including Google, may use these cookies to show our ads to you on other sites across the internet based on your past visits to this website. You can switch that off using the Google controls and the industry opt-out listed in section 8.
We do not send your name, your email address, your street address or the details you type into a form to Google's advertising and analytics tags. That is a narrower statement than it looks: as section 3 explains, the same details are delivered into a Google-hosted mailbox by email.
One additional legacy Google configuration loads on a small number of pages, and we list it rather than describe the site as simpler than it is:
There is nothing else. There is no Facebook or Meta pixel on this website, no TikTok or LinkedIn tag, no advertising network other than Google, no live chat widget, and no session-recording or heatmap tool. An earlier version of this policy listed a Facebook Pixel; that was never accurate, and we removed the statement on August 19, 2026. If we ever add a tracker, we will list it here and change the date at the top.
Our number is (645) 224-9996. If you arrived from a Google ad, Google's call tracking may put a temporary Google forwarding number in place of it, so Google can tell us which ad produced the call. The call still rings our phone. It is routed through Google on the way. That means:
If you would rather not be routed through Google, dial (645) 224-9996 on your phone's keypad instead of tapping a number on the site. A call dialed that way does not create the website alert described in section 1D.
Yes. Google is present on our pages and is able to collect information about your online activity over time and across different websites.
Google, not us, is the one in a position to build a picture of your browsing across those sites. We see our own reports and our own ad conversions, including whatever aggregate audience and interest information Google chooses to show us in them, and we do not receive a profile of you as an individual. What Google does with the underlying data is governed by Google's policies, linked in section 4.
Our own cbc_v cookie only records pages on chimneybrothersco.com, plus the address of the page that linked you here. It cannot see what you do on other websites after you leave.
Some browsers can send a "Do Not Track" (DNT) signal, and some browsers and extensions send a Global Privacy Control (GPC) signal. There is no agreed standard for what a website must do when it receives one.
We do not currently respond to DNT or GPC signals. If your browser sends one, this site treats you exactly the same as a visitor whose browser does not: we still set our cbc_v cookie, and the Google tags still load and still set their cookies. We say so plainly because California's Online Privacy Protection Act, which requires this disclosure, asks us to describe what we actually do rather than what would sound better. If that changes, we will say so here and change the date at the top of this page.
What does work is in the next section.
Hearing from us. If you give us your phone number, we use it to answer your inquiry, by call or text, and to deal with any work we do for you. There is no automated texting system here: a person sends and reads those messages. If you would rather we stopped, reply STOP to any text, tell us on the phone, or email chimneybrothersco@gmail.com, and we will stop. We keep a short note that you asked, so the request is not forgotten. Standard message and data rates from your carrier may apply.
You can ask us to tell you what we hold about you, correct it, delete it, or stop contacting you. There is no charge, and you do not have to live in any particular state to ask.
How to ask. Email chimneybrothersco@gmail.com with "Privacy Request" in the subject line, or call (645) 224-9996. So that we can find the right record, write from the email address you used to contact us, or include the phone number you called or texted us from. If we cannot match you from that alone, we will ask you for one more detail from your inquiry. We do this so we do not hand your information to someone else.
What happens next. We will reply within 30 days. If a request is complicated or there are several of them, we may need up to a further 45 days, and we will tell you before the first 30 days are up. A deletion request covers every copy we control: our customer-management system, the copy in our email inbox, and the backup copies at our host described in section 9, including any of your submissions the spam filter refused.
What we may keep. If we carried out work at your property, we may keep the record of that job for as long as warranty, insurance, tax or legal deadlines require. We also keep a minimal note that you asked not to be contacted, so that we can honor it.
What we cannot do. We cannot delete data held by Google, by Cloudflare in its own hosting logs, or by Resend in its delivery records. We can only stop sending them more. Deletion is also not always instant: a deleted email can remain recoverable in our mail provider's systems, and deleted records can persist briefly in routine backups before they are permanently removed. We may decline a request we cannot connect to a real person's record, or one that is repeated so often it is plainly not a genuine request, and we will tell you if we do.
Forms on this site are sent over an encrypted (HTTPS) connection, and the copy passed to our customer-management system is signed and encrypted in transit. Your details are seen by the owner and by the technician assigned to your job. Our hosting, email delivery and customer system are provided by the companies named in section 3, each with its own security practices.
We do not hold any security certification, and we are not going to promise you that your information cannot be reached. No method of sending or storing information over the internet is completely secure.
This website and our services are meant for adults arranging work on a home. We do not knowingly collect personal information from children under 13, and we do not ask visitors their age or run any kind of age check. We also do not knowingly direct advertising at anyone we know to be under 18. If you believe a child has sent us information through this site, email chimneybrothersco@gmail.com and we will delete it.
Some of our pages link out to other websites: building codes, fire-safety bodies, manufacturers, weather services. Once you follow one of those links you are on someone else's site, under their privacy policy, not ours. We are not responsible for what they collect or what they do with it.
If we change this policy, we post the new version on this page and update the "Last updated" date at the top. We change the "Effective date" only when the substance changes.
If a change is material: meaning we start collecting something new, use your information for a new purpose, or share it with a new kind of company, we will also put a short, plain-language notice at the top of this page saying what changed, and leave it there for at least 30 days.
For anything to do with this policy, your information, or a request under section 10:
This is the address to use for a privacy question, a correction, or a deletion request. It is read by us, it is not an automated service, and, as section 3 explains, it is a Google-hosted mailbox. Some other pages on this site display chimneybrothersco@gmail.com; for anything covered by this policy, please use the address above.
(645) 224-9996